We enjoy novelty that we understandFebruary 19th, 2008 / Tags: justinteresting / Trackback / Comments
More Geoff! I’ve been reading a printed copy of this:
“The public sector is often poor at innovation from within, and poor at learning from outside. It contains many innovative people but isn’t good at harnessing their talents and imagination.”February 18th, 2008 / Tags: publicsector, designthinking / Trackback / Comments
Towards a Science of Service Systems. (pdf download)
“The service sector accounts for most of the world’s economic activity, but it’s the least studied part of the economy. A service system comprises people and technologies that adaptively compute and adjust to a system’s changing value of knowledge. A science of service systems could provide theory and practice around service innovation.”February 18th, 2008 / Tags: servicedesign, publication / Trackback / Comments
We believe that the time is ripe for a radical change to how we do service and how we think about it. We lack any institutions truly committed to service – to understanding it, promoting it, cultivating it. Hence the proposal for a Service Campus to act as a change agent across the public and private sectors.
The Service Design Network has had a substantial facelift and rebrand.
They’ve got a really interesting download (pdf) of the ‘Service Innovation and Design Journal’. There’s other articles and projects available for review too, including these from Birgit Marger in Cologne (but why can’t you download the document!?)
I’ve always liked Prof. Marger’s concept of service generally suffering from lack of ‘form’ - hence the need for service design.February 9th, 2008 / Tags: servicedesign, event, website / Trackback / Comments