Choosenick. Notes and observations on service design, as well as other interesting things/thinking. By Nick Marsh.

Archive of February 2008

More from Geoff. A great graph that explains why change is tough... via
February 20th, 2008 / Tags: designthinking, publicsector / Trackback / Comments

We enjoy novelty that we understand
February 19th, 2008 / Tags: justinteresting / Trackback / Comments

More Geoff - Taking innovation in the public sector seriously

More Geoff! I’ve been reading a printed copy of this:

Ready or not? Taking innovation in the public sector seriously

“The public sector is often poor at innovation from within, and poor at learning from outside. It contains many innovative people but isn’t good at harnessing their talents and imagination.”

It’s excellent, download it now. A review is likely to come here when I get some time… Still working on the complete overhaul/integration of my site/blog into Chyrp though so it may be a few weeks!

February 18th, 2008 / Tags: publicsector, designthinking / Trackback / Comments


Towards a Science of Service Systems. (pdf download)

“The service sector accounts for most of the world’s economic activity, but it’s the least studied part of the economy. A service system comprises people and technologies that adaptively compute and adjust to a system’s changing value of knowledge. A science of service systems could provide theory and practice around service innovation.”

February 18th, 2008 / Tags: servicedesign, publication / Trackback / Comments

We believe that the time is ripe for a radical change to how we do service and how we think about it. We lack any institutions truly committed to service – to understanding it, promoting it, cultivating it. Hence the proposal for a Service Campus to act as a change agent across the public and private sectors.

The ever effusive polymath Geoff Mulgan outlines an exciting proposal… The Young Foundation are fascinating - a friend of mine just started an internship there - so I’ll kep an eye on this project.

Service Campus- Outline Proposal

February 18th, 2008 / Tags: servicedesign, publicsector / Trackback / Comments

Daily Post-it

I just set up DailyPost-it - but then I checked and it seems someone has beaten me to it. Nonetheless, I’ll persist for now. My Post-its will be different in that they will all be real Post-its used in the studio, and will all be united in their banality. Let’s see how it goes…
February 13th, 2008 / Tags: justinteresting / Trackback / Comments

CmlOu8ZUg5dp086scCIEEQEM_500.jpg Post it of the day
February 13th, 2008 / Tags: justinteresting / Trackback / Comments

Service Design Network

The Service Design Network has had a substantial facelift and rebrand.

They’ve got a really interesting download (pdf) of the ‘Service Innovation and Design Journal’. There’s other articles and projects available for review too, including these from Birgit Marger in Cologne (but why can’t you download the document!?)

I’ve always liked Prof. Marger’s concept of service generally suffering from lack of ‘form’ - hence the need for service design.

February 9th, 2008 / Tags: servicedesign, event, website / Trackback / Comments
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