Choosenick. Notes and observations on service design, as well as other interesting things/thinking. By Nick Marsh.



Archive of November 2008


Engine Service Design TV - Designing Public Services with Kent County Council

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Engine have commissioned a video, in collaboration with Kent County Council that looks at our work with the Social Innovation Lab for Kent, and explores some of the drivers behind service innovation in local government. Head over to the Local Government Channel to check it out. (I'll update this with a youtube link once we post it.)
November 20th, 2008 / Trackback / Comments

Plainview - Simple broswerless browsing, perfect for service mockups

Plainvie icon
I love plainview, a super simple totally chromeless browser by the Barbarian group. You can use it to display any file (including a website) in full screen. The only gripe is no flash. It's perfect for creating prototypes of kiosks and demonstrating web concepts. Lovely.
November 19th, 2008 / Tags: servicedesign, prototype, software / Trackback / Comments

The new optimism

Umair Haque makes an accessible, exciting appeal for a new way of going about business, using the failures of the Detroit auto industry as his example.

He skewers negative, selfish, destructive competitive strategy, and makes the compelling case for a new way of organising the enterprise based on optimism, doing good and creating value all the way through the supply chain.

This is not the same old crap - he really manages to make the conflation of web 2.0, social software, the economic crisis, obama's hope politics and some 'don't be evil' seem fresh and inspiring. Check it out.
November 19th, 2008 / Trackback / Comments

IDEO - what's the upside of a downturn

IDEO have sponsored a pull out section of the Guardian that explores the power of design and innovation to help companies beat the current economic gloom. They've also re-organised their homepage, and created a facebook group to discuss the questions raised. Hat tip to Alex for spotting this.
November 17th, 2008 / Trackback / Comments

Unexpected use of Google Trends: Predicting Flu

A great piece of lateral thinking reported via CIID: 'Google has teamed up with the US Centers for Disease Control and Prevention (CDC) to predict flu activity based on search results."
November 17th, 2008 / Trackback / Comments

Service Design Christmas Drinks

Service Design Christmas Drinks
Service Design Christmas Drinks in London! On the 28th of November. For anyone interested in service design, christmas and drinks! Twitter or email me for the location.
November 13th, 2008 / Tags: servicedesign / Trackback / Comments

Make no little plans. They have no magic to stir men's blood and probably themselves will not be realized. Make big plans; aim high in hope and work, remembering that a noble, logical diagram once recorded will never die, but long after we are gone will be a living thing, asserting itself with ever-growing insistency. Remember that our sons and grandsons are going to do things that would stagger us. Let your watchword be order and your beacon beauty. Think big.
November 12th, 2008 / Trackback / Comments


Library service model puts customer service first

Thomas Galante, Director of Queens Public Library says:

"We are simultaneously creating a more efficient, satisfying, and professional environment for our staff, while using the time and space we save to service our customers better. Knowledgeable, approachable staff are what makes the Queens Library experience different from any other resource in our community.... No bookstore or web resource can match the reference interview or readers' advisory or the simple, friendly smile that our staff provide. That's why customers come to the public library. Our staff help them enrich their lives. By using technology to do the repetitive work, the new customer service model puts our best foot forward, and that's our staff."

Read more about it on the Library Journal website.
November 11th, 2008 / Trackback / Comments

Interview with Tim Brown in McKinsey Quarterly



In this interview with McKinsey’s Lenny Mendonca and Stanford professor Hayagreeva Rao at IDEO’s offices in Palo Alto, California, Brown provides his perspective on innovation at IDEO and at other organizations. He focuses not on a philosophy of design but on the role of leadership in stimulating creativity, the barriers that sometimes inhibit it, and the incentives that really help to generate new ideas. He also discusses opportunities to innovate in public services and the promise of user-generated online content.
November 11th, 2008 / Tags: interview, designthinking / Trackback / Comments
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