Loads of good stuff
, a few bits of remaining Lorum Ipsum
and 'Test Group 1' etc, but I'm sure it will be ironed out. Exciting stuff. N.B - Pretty organisation1.0 attitude to the membership area though - I tried to register and the design said 'sorry, new user registration by invitation only'. Weird policy.
April 29th, 2009
The Social Research Update
is a goldmine of concise, informative papers outlining practical tips and further reading across a wide range of social science research methods. Edited by Professor Nigel Gilbert
, it has over 50 papers at present, with new material added each quarter.
Almost all the methods are useful for service design researchers and designers alike, and they're quick to read and digest. Perfect. Examples include:
Go and check it out
, I'm sure you'll find something of use to your service design practice.
April 28th, 2009
It's called Colour Quotes Analysis
(nice!) and it has loads of good stuff:
Go and check it out
, and don't forget you can speak to Jaimes
tonight at service design drinks!
April 24th, 2009
More design for behaviour change - this time from Robin Fabricant at Frog. Some background to the slides can be found here
April 20th, 2009
Oliver posted from his new Twitter account
to an article by Mike Wittgenstein
on the connection between profitability and experience quality. IDEO launched a partnership with Forum for the Future - a public service innovation offer called I-Team. Check out the video they made
. Diego has been thinking about design thinking principles - the best one is here
. Jeff picked them up and has put some quick links to the principles here
Thinkpublic posted a long case study of their work on Experience Based Design
with the NHS Institute of Improvement and Innovation. Sam Ladner got angry about the lack of critical reflection around 'design thinking'
approaches to management. (He should try thinking about the implications of design thinking in public service!! Where's the politics people! Where's the point of view!!)
to a great website called 'Systems Thinking Review'
that looks at using a systems thinking (a bit like design thinking) approach to public service reform. Continuing the 'design for intent' or 'design for behaviour change' thread of Dan Lockton's
work, Jeremey Faludi of Core 77 has written a review of B.J Fogg's Persuasive Technology book
NESTA has identified a Rumsfeldian Innovation Matrix.
Awesome. The Wall Street Journal carried a nice piece on how to make the most of customer complaints
. The NY Times reviewed Topshop's opening in New York
. Some pretty awesome little service design ideas scattered throughout:
Finally, Matthew points us to some research that proves that people who are networked and connected are more 'prosocial'
:"Like a lot of social research these findings confirm common sense while also having important implications. It is no surprise that people who feel they have support in their lives are most inclined to want to give back to society. But the research provides new research and a robust explanation at a number of levels (including game theory) for why supportive networks provide the context in which altruism makes sense."
April 19th, 2009
Peer Insight have refreshed their website
again, and included these ten 'methods' they use in their projects:
- Reframe. See what’s already there, but hiding.
- Employ clear methodology with the fewest tools. Take the shortest path to success.
- Take a people-driven perspective. Begin with the customer.
- Step out of the conference room, into the field. Life rarely resembles PowerPoint.
- Don’t separate stories from data. They need each other!
- Co-create everything. From many voices, great harmony emerges.
- Be visual. A picture is worth 1,000 words.
- Generate (and test) many options. The road to success is paved with rapid prototypes.
- Let others validate. Objectivity is a firm and generous teacher.
- Move quickly. Speed eliminates waste and energizes teams
Their website has lots of links to their writing and ideas
, and, if you live in the US, they're hiring! Senior Director of Consulting
and Innovation Program Leader
April 16th, 2009
replicates US-based research by Hartman and Lindgren on the extent to which
consumers differentiate between products and services. In addition, Hartman and Lindgren
investigated the importance of four characteristics of services to consumers; intangibility, inseparability, heterogeneity and perishability... Our results challenge those
of Hartman and Lindgren and our findings support the continued use of intangibility, inseparability, heterogeneity and perishability as frameworks for the study of services buyer behaviour and for the development of services marketing strategies." Link to pdf
April 16th, 2009