Choosenick. Notes and observations on service design, as well as other interesting things/thinking. By Nick Marsh.



Posts tagged with “book”...


Science of Service Systems and Service Systems Implementation - Call for Chapters.

Jim Spohrer, over at the SRIC weblog, is putting out a call for chapters for a new book he is co-editing. I always see the 'service science' community as kind of like the uncool uncle of the service design kids - but an uncle who has loads of cash to spend, and who can speak to system engineers and computer programmers, and who's married to the service marketing uncool Aunt. Anyway, enough with the service design family metaphors that are going nowhere.

The book looks to be an interesting affair, especially the links with the WP Carey School, who run the excellent Centre for Services Leadership. From the pdf document:

The service economy and the knowledge economy are two sides of the same coin, but what is the nature of this relationship? This book will present recent research advances in the science of service systems that shed light on this fundamental relationship. Service, which can be defined as the application of competence and knowledge to create benefit (or value) for another, derives from the interactions of entities known as service systems.

Service systems at multiple scales of organizations, from individual people to businesses and nations, chain together into globally integrated service networks of multiple types: business-to-consumer (B2C), business-tobusiness (B2B), consumer-to-consumer (C2C), business-to-government (B2G), government-to-consumer/citizen (G2C), as well as other permutations.

Head over to his blog to find out more and get involved in the SRIC community.

November 6th, 2008 / Tags: servicescience, book / Trackback / Comments