Choosenick. Notes and observations on service design, as well as other interesting things/thinking. By Nick Marsh.



Posts tagged with “customerservice”...


It is often reported that securing a new customer costs eight to 10 times what it takes to retain a customer. Equally often, you hear that a happy person tells a few people and an unhappy person puts you on YouTube. It simply makes sense to focus on customer service.
April 14th, 2008 / Tags: servicedesign, customerservice / Trackback / Comments