Choosenick. Notes and observations on service design, as well as other interesting things/thinking. By Nick Marsh.



Posts tagged with “Engine”...


Service Design, the movie!

Steve and Tamsin made this film for Birmingham City University as part of the Service by Design programme I designed with Oliver. There's a public sector project case study, and a look at Engine's work with Virgin Atlantic, as well as thoughts on the broader principles behind a service design approach.

July 26th, 2008 / Tags: servicedesign, video, Engine / Trackback / Comments

Shape 50+ Service Design Project



Julia, Aviv, Joe and Cale recently completed a project working with older people to improve the service design around access to health care in Buckinghamshire. As they write:

"Engine worked with a multidisciplinary team of local government members, residents and service providers in Bucks to develop SHAPE. Our aims were:

1. to engage local residents, elected councillors, public and voluntary service providers in the design of a service-based solution to one of biggest problems facing elderly residents in Bucks access to health and social care

2. to develop a methodology for service innovation through community engagement "

Read the case study on the Engine website, or listen to what the people involved had to say in the YouTube video below:



April 13th, 2008 / Tags: publicsector, servicedesign, Engine, project / Trackback / Comments