Choosenick. Notes and observations on service design, as well as other interesting things/thinking. By Nick Marsh.

Posts tagged with “event”...

More service design thinking from CIID... Bill, Bill and Shelly on video.
March 17th, 2008 / Tags: servicedesign, event, presentation / Trackback

Service Design Symposium - First recap

The CIID has published its initial recap on the recent Service Design Symposium. Oliver will be publishing his slides and thoughts soon on the Engine site soon too... "I found that during the CIID symposium most presentations had moved on to making the business case for service design. Live|Work in particular now had many hard figures to offer in a triple-bottom-line format. This approach seems to fulfill Bill Hollins’ exhortation during his session that the success of a service should be measured financially. This is not to say that services should be evaluated solely on their ability to make money. Rather, pragmatics dictate that a service must be economically self-sufficient before it can begin to address other concerns. I’m happy to see the conversation and the practice moving forward."
March 14th, 2008 / Tags: servicedesign, event / Trackback / Comments

Service Design Network

The Service Design Network has had a substantial facelift and rebrand.

They’ve got a really interesting download (pdf) of the ‘Service Innovation and Design Journal’. There’s other articles and projects available for review too, including these from Birgit Marger in Cologne (but why can’t you download the document!?)

I’ve always liked Prof. Marger’s concept of service generally suffering from lack of ‘form’ - hence the need for service design.

February 9th, 2008 / Tags: servicedesign, event, website / Trackback / Comments

Brilliant Air Crash Experience!

Last night I went to Shunt with Steve, Davina and others. We actually went to see a great band play on the underground pirate ship, but that wasn’t the best bit - The best bit was the simulated air crash experience/scary zip line into a blinding light as part of a project called Airphoria, organised the talented chaps at Aerial. As they say on their website:

“…to acknowledge such incidents [air crashes] as being thrilling is considered taboo. Experiences and memories of thrill are displaced by the horrors of human tragedy. Thoughts of thrill are only reintroduced at a ‘respectful’ later date through sanitised stories of heroism. But what if the emotion of thrill prevailed, and the act of creation were nurtured beyond the moment of fusion? Airphoria explores one possible alternative.”

I screamed like a girl and lost my hat. Awesome.

February 3rd, 2008 / Tags: justinteresting, project, event / Trackback / Comments
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