Choosenick. Notes and observations on service design, as well as other interesting things/thinking. By Nick Marsh.



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cloakscan.jpg High Tech Coat Check - Interesting service design from the ever inspiring Spingwise:

"Who hasn’t checked their coat at a restaurant or other venue and worried about losing the claim ticket? London-based Idscan aims to put those worries to rest with a biometric cloakroom system that it claims is a world's first.

Cloakscan records a customer’s thumbprint via a small scanner, while a digital camera records the transaction. When customers return and touch the thumb-scanner once more, their pictures show up on a monitor, allowing the cloakroom attendant to verify their identity and quickly see where their valuables have been stored. Idscan explains that Cloakscan eases stress among customers and staff alike. Customers needn’t fear that a dropped claim ticket will be found and redeemed by someone else, while staff can use Cloakscan’s touchscreen monitor to log checked items faster and more accurately. Cloakscan even prints out reports if valuables do become lost, to aid in police or insurance investigations."

March 27th, 2008 / Tags: servicedesign, justinteresting, product / Trackback / Comments