Choosenick. Notes and observations on service design, as well as other interesting things/thinking. By Nick Marsh.



The greatest recruitment video ever. Awesome. You need to watch it... »

And slowly, their eyes began to open...

It seems people are starting to get it…

“The long-standing distinctions between products and services are beginning to break down. Traditionally, a product was physical and discrete, something obviously demarcated in space and time. The designer’s brief rarely encompassed more than the form of an object, and use would be considered only in terms of a narrow range of scenarios. But, driven by lightweight and ubiquitous networking and the open standards it gives rise to, all of this has started to change: no longer can the designer of any product assume that it will stand on its own, autonomous and serenely uninvolved with the wider world.”

http://www.adobe.com/designcenter/thinktank/greenfield.html

Via

June 22nd, 2007 / Trackback / Comments