Choosenick. Notes and observations on service design, as well as other interesting things/thinking. By Nick Marsh.

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Dan Saffer is dissolving service design

Experientia reports that Dan Saffer is removing the service design section from his book Designing for Interaction:

"I simply cannot think of a service that interaction designers would be involved in that doesn’t have some sort of product, and typically a technology product, at its center. The product might be anything from a physical object to a website to an interactive environment, but there is something there to be designed. Secondly, I can only think of very few products that interaction designers (and really, almost any designer) are designing any more that are not part of some kind of service."

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January 27th, 2009 / Trackback / Comments