Choosenick. Notes and observations on service design, as well as other interesting things/thinking. By Nick Marsh.

Patients watching many medical TV series are less satisfied with patient experiences in hospital »« How do you design?

Designing for Services - Multidisciplinary Perspectives

Lucy Kimball has been running the 'Designing for Services' project, exploring the relationship between service design and science and technology enterprises for some time now. She's a big Design Thinking advocate, and I've always enjoyed the supporting blog. The project has now concluded, and she's put together an absolute monster of an essay collection that captures some of the stories and theories to emerge from the project which involved numerous academics, three technology companies and consultants from IDEO, Live|work and Radar Station

Download the pdf here. Hat tip to AT-ONE for finding this (Although I just spotted it on Putting People First, Arne's site, Lauren's, Lucy's and Liveworks. Looks like I was a bit late to this party!)
December 10th, 2008 / Tags: servicedesign, publication, research / Trackback / Comments