Choosenick. Notes and observations on service design, as well as other interesting things/thinking. By Nick Marsh.

Nice presentation exploring the differences between UX, Service Design... »« Lovely pdf outlining Thinkpublic's approach to service design

Excellent Podcast on Digital Exclusion and the Implications for Service Design

Excellent Radio 4 podcast on digital exclusion and the rump (20% of UK) of non-digitals: (iTunes link). Lots of lovely stories, and some very big implications for people designing services - especially public services with a universal service mandate. Recommended.
August 17th, 2009 / Trackback / Comments