Choosenick. Notes and observations on service design, as well as other interesting things/thinking. By Nick Marsh.

Sydney University now offering Service Design modules... »« Customer Satisfaction Elite

Jeneanne Rae talks Service Innovation

"For more than a dozen years, Jeneanne's career in innovation and design was focused on product-based companies. However, current trends suggest that in the future discrete products will merely enable what customers readily pay premium prices for today, that is: services and experiences."

Link to video
April 25th, 2008 / Trackback / Comments