Choosenick. Notes and observations on service design, as well as other interesting things/thinking. By Nick Marsh.

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Towards a Science of Service Systems. (pdf download)

“The service sector accounts for most of the world’s economic activity, but it’s the least studied part of the economy. A service system comprises people and technologies that adaptively compute and adjust to a system’s changing value of knowledge. A science of service systems could provide theory and practice around service innovation.”

February 18th, 2008 / Tags: servicedesign, publication / Trackback / Comments