Choosenick. Notes and observations on service design, as well as other interesting things/thinking. By Nick Marsh.

Service Design job with Imagination at Lancaster: Go back to Uni to become a service designer! »« Using Theatre to Inspire Service Design
We've been struggling, you see, with finding a way to create an innovation culture that's quite different to the one we have now. What happens in most banks is that staff dump ideas into some kind of suggestion scheme, and a central team does something with them. Innovation Market is ideation with a difference. We've created a virtual currency we call Bank Beanz. We pay Beanz to our staff for participation in an online community that collects, rates, and categorises new ideas. Staff can vote for the ideas they like, or comment on them in forums. Yes, we back the Bank Bean with cold, hard, cash. It is an exceptional motivator.
James Barker, Head of Innovation at Lloyds TSB talks about the challenges of building a service innovation culture in financial services, and what he's done to sort it out using online participation platforms. Via
December 19th, 2008 / Trackback / Comments