Choosenick. Notes and observations on service design, as well as other interesting things/thinking. By Nick Marsh.

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When sitting down at a restaurant in Minneapolis, I noticed the waiter replaced my white napkin with a black one. Apparently the tradition here is that if you are wearing black trousers or a dark skirt, the reasoning is that a white linen napkin might leave visible lint on your clothing so they immediately swap it for a black one. Such careful attention to detail surely develops trust.
— Great little service observation. Via¬†metacool
December 26th, 2007 / Trackback / Comments