Choosenick. Notes and observations on service design, as well as other interesting things/thinking. By Nick Marsh.



Wow! Better Service Design through some serious maths from Milan Janic.... »« While you wait editing service design

Service Design Symposium - First recap

The CIID has published its initial recap on the recent Service Design Symposium. Oliver will be publishing his slides and thoughts soon on the Engine site soon too... "I found that during the CIID symposium most presentations had moved on to making the business case for service design. Live|Work in particular now had many hard figures to offer in a triple-bottom-line format. This approach seems to fulfill Bill Hollins’ exhortation during his session that the success of a service should be measured financially. This is not to say that services should be evaluated solely on their ability to make money. Rather, pragmatics dictate that a service must be economically self-sufficient before it can begin to address other concerns. I’m happy to see the conversation and the practice moving forward."
March 14th, 2008 / Tags: servicedesign, event / Trackback / Comments