Choosenick. Notes and observations on service design, as well as other interesting things/thinking. By Nick Marsh.

A product is actually a service. Although the designer, manufacturer,... »« Next!

Service Design Thinks - Initial Roundup

Thanks to all who came down to the first Service Design Thinks. The event was a great success, with a packed out senseloft playing host to our four brilliant speakers who gave us a fascinatingly broad view of current service design practice.

Alice Casey and Jo Harrington introduced a range of new tools, perspectives and ideas from their public service design projects at Involve, NESTA and Barnet Council.

Above - Alice Casey

Above - Jo Harrington

Joel Bailey gave us a brisk tour of service design on the front line of one of the UKs biggest websites - - and Karl Humphreys talked us through his two killer apps for service designing - Propositions and Prototyping through his work on the Heathrow Personal Rapid Transit programme.

Above - Joel Bailey

Above - Karl Humphreys

We’re working on the videos of the talks and will post them as soon as they are ready, and we’ll let you know as soon as we’ve decided on the next Service Design Thinks event timing. In the meantime, Lauren has posted a few photos of the event on Flickr.

September 8th, 2009 / Trackback / Comments