Choosenick. Notes and observations on service design, as well as other interesting things/thinking. By Nick Marsh.

The Customer Playbook: Treating Customers Like a Football! »« Jeneanne Rae talks Service Innovation

Sydney University now offering Service Design modules...

Service Design
"The future of business is the delivery of customised experiences. This future depends upon design, on the expert ability to visualise and plan interactions. This specialisation puts designers in the driving seat of a major economic shift now underway. It shows designers how to shift from product development to service innovation through techniques like experience notation, service blueprinting and touchpoint management. This is the first service design degree program in Australia."

Great stuff - There's not many courses overtly offering service design as a competence. Link to press release
April 25th, 2008 / Trackback / Comments