Choosenick. Notes and observations on service design, as well as other interesting things/thinking. By Nick Marsh.



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The flipside to the service bonanza

The amazing Tim Hunkin says: “There are now far fewer apprenticeships than university places. Mass employment now comes from the service industries – catering and call centres, not from manual work. I find it easy to get help with computer problems, but really hard to find skilled people to help me make things.”
Tim’s site is lovely by the way, I found it through Alex’s blog
The quote is from an article on Tim’s site called technology is what makes us human
September 27th, 2007 / Trackback / Comments