Choosenick. Notes and observations on service design, as well as other interesting things/thinking. By Nick Marsh.

The role of time in service and system design »« Demos Co-Design Paper

Mikkel Rasmussen of ReD Associates talks service design via CIID. He says: 

  • Service needs design
  • Designers tend to overestimate their business skills and underestimate their design skills
  • Forget brainstorming.
  • Design consequences.
  • Designers need to be better at designing business models.
July 6th, 2008 / Tags: servicedesign, presentation / Trackback