Choosenick. Notes and observations on service design, as well as other interesting things/thinking. By Nick Marsh.



Gar2Go - Major product/service/business model innovation from 'mobility... »« Pdf download link"Managing both the technologies and the personnel...

A fantastic video by Jeff Bezos of Amazon to introduce the Zappos acquisition. He has some simple lessons about customers, culture and invention that are useful for everyone working in service and innovation fields. I love his humility and enthusiasm!
July 25th, 2009 / Trackback