Choosenick. Notes and observations on service design, as well as other interesting things/thinking. By Nick Marsh.

Another service design opening at IDEO »« Service from the outside in

Zingerman's service design wins 37 signals heart

37 signals has a Good Company post on Zingermans, where they outline the principles that make them a great service business:
  • They are great editors
  • They let you taste stuff
  • They have fun
  • They teach the Zingerman’s way
  • They’re curious
  • They’ve taken their time

Check it out, lots of links and comments too...
April 22nd, 2008 / Trackback / Comments