Writing + Presentations

Writing and presenting is an integral part of my design practice. If you'd like me to write something for your publication, or you'd like me to come and give a presentation at your event or company, please drop me a line!

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Articles/Publications

• Research in practice: Bringing behavioural change from lab to studio

• The silent majority: How design thinking can help all service designers find their voice
Article written for The Guardian


• Designing People Centred Policy: How can user centred design help public services?
Article written for c&binet


• Web Strategy as Organisational Strategy: Practical tips for small organisations.
Research paper published through Allotment




Longer/popular blog posts

• Front Book vs Back Book Pricing: The service marketing conundrum, and what it means for service designers
January 2010


• From Designing Services to Design in Services
September 2009


• Why is Service Design so heterogenous? And does it matter?
May 2009


• Trans-Atlantic service design thinking - An interview with Jeff Howard of Design for Service
February 2009


• Cultural Theory as a tool to help frame problems of public service design
January 2009




Presentations/Interviews

• Presentation s from Service Design Thinks 3 - Service Design from Scratch
Videos and reflections on the event.


• Presentation s from Service Design Thinks 2 - Service Design at Scale
Videos and reflections on the event.


• A Brief Guide to Service Design
Presentation with Paul Thurston of Thinkpublic at UX Brighton.


• Designing Services
Lecture and Workshop at HyperIsland, Stockholm.


• Experience Prototyping
Lecture and Workshop at Helsinki University of Art and Design.




Literature/Book Reviews

• Innovation in Services: Corporate Culture and Investment Banking
By Richard Lyons, Jennifer Chatman and Caneel Joyce.


• Concept Design, How to solve complex challenges of our time
By Jørgen Rosted, Tobias Lau, Casper Høgenhaven, and Pernille Johansen