Writing, talks and events

Along with designing things, I also enjoy writing and talking about design - some of my talks and article are below. I also put on events for the London service design community, including informal 'Service Design Drinks' and more structured 'Service Design Thinks' seminars / talks. Find the next one, and join the mailing list on the London pages of servicedesigning.org.

Articles/Publications

• Research in practice: Bringing behavioural change from lab to studio

• The silent majority: How design thinking can help all service designers find their voice
Article written for The Guardian


• Designing People Centred Policy: How can user centred design help public services?
Article written for c&binet


• Web Strategy as Organisational Strategy: Practical tips for small organisations.
Research paper published through Allotment




Longer/popular blog posts



• Front Book vs Back Book Pricing: The service marketing conundrum, and what it means for service designers
January 2010


• From Designing Services to Design in Services
September 2009


• Why is Service Design so heterogenous? And does it matter?
May 2009


• Trans-Atlantic service design thinking - An interview with Jeff Howard of Design for Service
February 2009


• Cultural Theory as a tool to help frame problems of public service design
January 2009




Presentations/Interviews



• Business incubator programme nurtures three social enterprises
Interview with me on Wired.co.uk about SS3, a Sidekick Studios programme to incubate three social business during summer 2011.


• Presentation's from Service Design Thinks 3 - Service Design from Scratch
Videos and reflections on the event.


• Presentation's from Service Design Thinks 2 - Service Design at Scale
Videos and reflections on the event.


• A Brief Guide to Service Design
Presentation with Paul Thurston of Thinkpublic at UX Brighton.


• Designing Services
Lecture and Workshop at HyperIsland, Stockholm.


• Experience Prototyping
Lecture and Workshop at Helsinki University of Art and Design.